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![]() The Turnaround The decade of crises reached its climax for MSD in the spring of 1983 with the most serious problem of all: a devastating flood and a total loss of public confidence. The City of Louisvilles report on the May, 1983 flooding was harshly critical of MSD. Elected officials, the news media and individual citizens called for a major overhaul of the way the agency was managed. In later years, the consensus seemed to be that MSDs board and managers had focused so intensely on the many problems facing the agency that they had neglected to get the public support needed to do the job. The drainage dispute with the City of Louisville, the continuing problems with the Morris Forman plant, and the impression that MSD was trying to "force" sewers on people who didnt want them were all parts of MSDs credibility problem. Eventually, "anything that went wrong became a symbol of MSDs inefficiency," recalled former MSD Board member Gerald Neal in 1997. "A lot of the criticism was unfounded, but MSD was not doing a good job of explaining its programs and its challenges." One of the problems, Neal said, was that the board had not been conducting all of its business in public. Neal, who joined the board in 1979, had been openly critical of this practice. "We were servants of the people," he said later. "How could we justify acting in secret?" In July, 1983, two members of the Board were replaced and Neal was elected chairman by a vote of four to three.
Public Outreach MSD had already taken the first steps toward regaining public confidence: The previous month, it had scheduled a series of briefings for public officials and the news media on the problems facing the agency. By fall, the outreach program had begun in earnest. Members of the board and MSDs technical staff attended neighborhood meetings to discuss problems and programs with the public. Board meetings were scheduled in a variety of locations, with plenty of room for visitors. In November, MSD began a series of public forums on major problems and issues: aging combined sewers, cave-ins, sewer expansion needs, the ineffective Morris Forman plant, and stormwater drainage. In the meantime, the first steps were taken on two of the major challenges facing MSD. In June, 1983, the Board approved a program of repairs and modifications at the Morris Forman plant. That same month, Jefferson Fiscal Court approved a $138,000 revision of the outdated 1974 sewer expansion study. The Challenges In January, 1984, MSD named a Strategic Planning and Finance Committee, made up of citizens and elected officials representing all areas of the community affected or potentially affected by MSD. The committee was charged to study MSDs activities and challenges, then make detailed recommendations for future programs. MSD was asking the community to define what it wanted MSD to do. As the committee went to work, MSDs staff presented a comprehensive report of the challenges ahead. The major issues:
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Last Updated: January 05, 2004
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