MSD will perform those jobs and functions that it does best and use others to perform what they can do more efficiently and effectively.

MSD will manage its business selecting the most efficient and effective of both public and private models, utilizing appropriate technologies, cross-functional work teams, and employee involvement.

MSD departments will have clearly specified non-conflicting functions, and clearly defined goals and objectives emphasizing service to the customer and environmental responsibility.

All employees are expected to make decisions and be fully accountable for their areas of responsibility rather than relying on central control or being inhibited by apparent constraints.

MSD will be competitive in managing costs, in that the quality, quantity and cost of MSD services shall be determined primarily by real factors.

MSD as a public employer will be socially responsible and supportive of community planning, neighborhood involvement, and economic development.

MSD will utilize a diversified and well trained work force, and encourage consultants, contractors and suppliers to do the same.

MSD will encourage open and effective communications among its Board, Executive Team, employees and customers about its business and evolving strategy for the future.