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Customer Relations
Available 24 Hours
(502) 587- 0603

MSD's 24 hour Customer Service Department is always available to answer any questions...

  • My sewer is backed up. What should I do?
  • Will you please explain my wastewater bill?
  • What is a sinkhole?
  • When will sewers be available in my area and what is the cost?


Submit your service requests using MSD's Online Service Center.

Mail correspondence to:

MSD - Customer Service
P.O. Box 740011
Louisville, Kentucky 40201-7411

Office Location Address:

MSD Building
700 W Liberty St.
Louisville, KY 40203
(SW corner of 7th and Liberty St.)

Need a map and directions to MSD?

MSD Offices will be closed on all dates listed in the holiday schedule:
2015 MSD Holiday Schedule

Last Updated: July 23, 2015

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