Submit your service requests using MSD's Online Service Center.

MSD's 24 hour Customer Service Department is always available to answer any questions...

• My sewer is backed up.  What should I do?
• Will you please explain my wastewater bill?
• What is a sinkhole?
• When will sewers be available in my area and what is the cost?

Send correspondence to:

MSD - Customer Service
P.O. Box 740011
Louisville, Kentucky 40201-7411

Email MSD's Customer Service Department

Office Location (Directions):

MSD
700 West Liberty Street
Louisville, KY 40203

Interested in contacting a specific department or area of interest at MSD?